Such advanced, integrated solutions require more diverse technical skills and highly responsive service and support options. We have therefore developed SmartCare™, to deliver an assurance of efficient, uninterrupted performance at every level of hatchery operations.
CEO Harm Langen says: “SmartCare is a 360° approach, through which we share our knowledge, people, expertise and experience at every stage of planning, building and commissioning - and far beyond.
“It’s designed to support all the key life stages of any hatchery project, to optimize performance in every area of the facility, for the highest numbers of best quality chicks.”
"Pas Reform’s SmartCare™ incorporates three key pillars of service provision, to support three key ‘life stages’ of a hatchery project: the planning, project and lifetime stages. Customers can choose from any of the options available in each pillar, to create a customized package that specifically meets their own, particular service and support needs."
SmartCare™ Planning services
Building or modifying a hatchery requires expertise across varied disciplines, from design and layout, engineering and specification, to developing accurate calculations for the hatchery’s ideal design, manpower and energy needs and ROI. All these skills are required not only to configure and set up the hatchery successfully, but also to project its future needs - and returns.
With six service options, SmartCare™ Planning services support the hatchery’s crucial planning phase. Based on many years’ knowledge and experience, Pas Reform’s specialist team helps define a solution that meets the specific needs and circumstances of the individual hatchery, providing a compelling, confident business case for Boards, banks and investors.
SmartCare™ Project services
With the planning phase completed, different skills, disciplines and timelines need to be aligned to deliver the vision of an extended, refurbished or brand new hatchery.
In this pillar, six project management, engineering and training services have been created to help steer the project smoothly through construction - on time and on budget - right through to startup and the delivery of the first hatch.
SmartCare™ Lifetime services
With every hatchery solution from Pas Reform, customers have the option to set up a Lifetime Service Agreement, structured to ensure optimal performance and accuracy for every hatch cycle. With these Agreements in place, Pas Reform proactively provides preventive service and parts, software upgrades and improvements, as well as post-installation training and direct access to the support and expertise of Pas Reform Academy.
Lifetime Services packages are tailored to the individual hatchery and can help to:
- Effectively operate and maintain a major hatchery investment
- Provide training for hatchery personnel
- Fully optimize the performance of hatchery equipment
- Ensure that essential parts are always in stock for preventive maintenance
- Minimize total costs per day-old chick
- Minimize risk in the hatchery
Tailored service and support
SmartCare™ services have grown out of the experience of working with more than 1,000 hatcheries around the world.
Designed to complement the full, integrated range of incubation, climate control and hatchery automation solutions, SmartCare™ has been created to help maintain an efficient, smooth-running hatchery, for the highest numbers of best quality day old chicks.
Within its Planning, Project and Lifetime pillars, there are 21 service categories to choose from, to create a unique suite of support, tailored specifically to the individual hatchery’s needs today and in the future.
Find out more about SmartCare™