With every hatchery solution from Pas Reform, you have the option to set up a Lifetime Service Agreement, structured to meet your exact requirements. This ensures that you can rely on optimal performance and accuracy for every hatch cycle. 

Free to focus on your business, you can rest assured that Pas Reform will provide you with proactive, preventive service and parts, software upgrades and improvements, as well as post-installation training and direct access to the support and expertise of Pas Reform Academy. 

Helpdesk support

Pas Reform offers helpdesk support to maximize availability and response times. Our highly skilled and dedicated team of service engineers is available 24/7, to provide first line support.

  • 24/7 helpdesk, 365 days a year
  • 99% of calls answered within 30 minutes
  • Single point of contact for all disciplines: mechanical-, electrical- and software-related
  • Real-time remote support and fault analysis
  • Specialist incident assessment and management

SmartCenterPro™ hardware and software support

SmartCenterPro™ is Pas Reform’s most advanced web-based hatchery management system. With a Lifetime Service Agreement, our customers are entitled to all new releases and updates throughout the lifetime of their contract.


  • Comprehensive support for Pas Reform’s most advanced, web-based hatchery information software
  • Lifetime Services Agreement gives you access to all new updates and releases throughout the lifetime of your contract
  • Access to specialist software assistance
  • Complete hardware support package, including repair or replacement promise

Incubation consultancy

Continuous process improvement demands the periodic analysis of quality, efficiency and costs. Pas Reform offers this service to our customers, to provide an independent, hatchery-wide review.

  • Periodic analysis of quality, efficiency and costs
  • Independent, hatchery-wide review
  • Full report includes advice on current practice and recommendations for improvements if needed
  • Consultancy includes:
    • Specialist review of data and hatch results
    • Clear reporting on historic process data
    • Advice and action plan for further improvements
    • Plant tour, to review hygiene, contamination, climate conditions, energy saving and quality
    • On-the-job training

Recommended spare parts

Pas Reform can help identify the key items for your stock holding, working with you to define and set up a recommended hatchery stock list.

  • Maximise uptime with the assurance of essential spare parts in stock for immediate repairs and preventive maintenance
  • Help to identify key stock items and set up a recommended stock list
  • Parts delivered and re-ordered to ensure they are always in stock
  • Replacement or repairs carried out under Warranties where applicable
  • Review and assessment during inspection visits to ensure recommended stock remains up to date
  • Parts shipments from local service location or Pas Reform’s Global Distribution Centre – usually within 24 hours

Remote analysis and advice

With the ability to log and store increasing amounts of data, it is possible to extract valuable information from every area of hatchery operations, providing detailed real-time monitoring and analysis for every hatch cycle.

  • Remote monitoring enables real-time analysis for every hatch cycle
  • Support from Pas Reform’s experienced engineers and incubation specialists to analyse data periodically
  • Combining periodic Skype calls with inspection and incubation specialist visits ensures structural follow up for improvements
  • Full reports, results and recommendations to inform hatchery management decision-making

Service includes:

  • Data logging for hatchery critical information
  • Periodic analysis and diagnosis of data and settings
  • Detailed reports and analysis
  • Cycle reporting for all data-connected functions
  • Feedback on potential challenges and advice for fault correction and process optimization
  • Continuous process improvement
  • Maximize performance
  • Rapid response to performance deviations

Periodic inspections

Pas Reform’s specialists carry out periodic inspections of your hatchery equipment, to increase uptime and decrease costs by preventive measures where needed.

  • Periodic structural inspections - increase uptime and decrease costs
  • Reports and advice on the status and condition of hatchery equipment
  • Service recommendations, including preventive maintenance schedules
  • Minor repairs and adjustments carried out during visit, including:
    • Mechanical, electrical and pneumatic equipment inspections
    • Control software updates
    • Check/replace sensors as required
    • Advice on spare parts management
    • On-the-job training for technical staff
  • Increase uptime
  • Preventive maintenance
  • Optimize outcomes, efficiency and quality
  • From reactive to proactive maintenance: reduces costs

Update training

Pas Reform provides update training for those who have previously followed our Operator & Technical training or Hatchery Management training.

Operator & technical update training

  • Ensures that knowledge remains up-to-date for sustained, optimised hatchery performance
  • Frequency agreed with you Operator and Technical update training includes:
    • General technical overview of installation
    • Guide through technical manuals
    • Technical and operational training
    • Preventive maintenance training
    • Case study based troubleshooting

Hatchery management update training

  • Practical guidelines for all the various procedures needed throughout incubation
  • Break-out analysis of clear and un-hatched eggs
  • Quality analysis of hatched chicks
  • Troubleshooting and fine-tuning


Automatic software upgrades, with all the benefits of the latest functionalities and improvements

  • Ensuring that you benefit from the most effective, future-focused hatchery technologies and solutions
  • Driving quality, performance and results while reducing costs for your hatchery
  • Automatic software upgrades to incorporate the latest new functions and improvements
  • Proactive advice on products nearing end-of-life status, with news of available upgrades for your equipment
  • A service designed to keep your hatchery operating at peak levels of performance, efficiency and quality

Preventive maintenance

Working with you, we write a dedicated maintenance plan that fits your needs and the capabilities of your maintenance crew.

  • Increase quality and decrease costs in the hatchery
  • A dedicated maintenance plan, written specifically for your hatchery operation
  • Can be carried out by your own hatchery maintenance crew or Pas Reform, with on-the-job training for your team
  • Works in conjunction with your Spare Parts replacement schedule
  • All parts delivered to correspond with your maintenance program schedule
  • Spare parts delivered on time, replacements advised
  • Fast delivery and (local) support decreases downtime
  • Increase uptime, quality and performance
  • Quality assured with original OEM parts

Need help?

Bouke Hamminga, Director International Sales & Business Development