• 24/7 helpdesk, 365 days a year
• 99% of calls answered within 30 minutes
• Single point of contact for all disciplines: mechanical-, electrical- and software-related
• Real-time remote support and fault analysis
• Specialist incident assessment and management

• Comprehensive support for Pas Reform’s most advanced, web-based hatchery information software
• Lifetime Services Agreement gives you access to all new updates and releases throughout the lifetime of your contract
• Access to specialist software assistance
• Complete hardware support package, including repair or replacement promise

• Periodic analysis of quality, efficiency and costs
• Independent, hatchery-wide review
• Full report includes advice on current practice and recommendations for improvements if needed
• Consultancy includes:
  • Specialist review of data and hatch results
  • Clear reporting on historic process data
  • Advice and action plan for further improvements
  • Plant tour, to review hygiene, contamination, climate conditions, energy saving and quality
  • On-the-job training

• Maximise uptime with the assurance of essential spare parts in stock for immediate repairs and preventive maintenance
• Help to identify key stock items and set up a recommended stock list
• Parts delivered and re-ordered to ensure they are always in stock
• Replacement or repairs carried out under Warranties where applicable
• Review and assessment during inspection visits to ensure recommended stock remains up to date
• Parts shipments from local service location or Pas Reform’s Global Distribution Centre – usually within 24 hours

• Remote monitoring enables real-time analysis for every hatch cycle
• Support from Pas Reform’s experienced engineers and incubation specialists to analyse data periodically
• Combining periodic Skype calls with inspection and incubation specialist visits ensures structural follow up for improvements
• Full reports, results and recommendations to inform hatchery management decision-making

Service includes:

• Data logging for hatchery critical information
• Periodic analysis and diagnosis of data and settings
• Detailed reports and analysis
• Cycle reporting for all data-connected functions
• Feedback on potential challenges and advice for fault correction and process optimization
• Continuous process improvement
• Maximize performance
• Rapid response to performance deviations

• Periodic structural inspections - increase uptime and decrease costs
• Reports and advice on the status and condition of hatchery equipment
• Service recommendations, including preventive maintenance schedules
• Minor repairs and adjustments carried out during visit, including:
  • Mechanical, electrical and pneumatic equipment inspections
  • Control software updates
  • Check/replace sensors as required
  • Advice on spare parts management
  • On-the-job training for technical staff
• Increase uptime
• Preventive maintenance
• Optimize outcomes, efficiency and quality
• From reactive to proactive maintenance: reduces costs

Operator & technical update training

• Ensures that knowledge remains up-to-date for sustained, optimised hatchery performance
• Frequency agreed with you Operator and Technical update training includes:
  
  • General technical overview of installation
  • Guide through technical manuals
  • Technical and operational training
  • Preventive maintenance training
  • Case study based troubleshooting

Hatchery management update training

• Practical guidelines for all the various procedures needed throughout incubation
• Break-out analysis of clear and un-hatched eggs
• Quality analysis of hatched chicks
• Troubleshooting and fine-tuning

• Ensuring that you benefit from the most effective, future-focused hatchery technologies and solutions
• Driving quality, performance and results while reducing costs for your hatchery
• Automatic software upgrades to incorporate the latest new functions and improvements
• Proactive advice on products nearing end-of-life status, with news of available upgrades for your equipment
• A service designed to keep your hatchery operating at peak levels of performance, efficiency and quality

• Increase quality and decrease costs in the hatchery
• A dedicated maintenance plan, written specifically for your hatchery operation
• Can be carried out by your own hatchery maintenance crew or Pas Reform, with on-the-job training for your team
• Works in conjunction with your Spare Parts replacement schedule
• All parts delivered to correspond with your maintenance program schedule
• Spare parts delivered on time, replacements advised
• Fast delivery and (local) support decreases downtime
• Increase uptime, quality and performance
• Quality assured with original OEM parts
•